Day 0
Lead follow-up
The conversation continues if the customer goes quiet.
The room empties. The conversation doesn't.
- Inquiry: How much is membership?
- AI conversation: Full access · $89/month
- Lead: Jordan · Membership interest
- Visit booked: 18:00 · Downtown branch
- Member: Ready for staff follow-through
Message → member
The reply is only the start.
Kroway carries intent forward—from the first question to the next action your team can see.
01
InquiryInquiry
02
AI chatAI conversation
03
LeadLead
04
VisitVisit booked
05
MemberMember
Real Kroway product
WHERE CONVERSATIONS BECOME CUSTOMERS.
Inbox, lead context, bookings and members stay connected as the customer moves forward.
Kroway system
Conversation workspace
Example branch:Downtown
Active conversations
Jordan A.
NowCan I visit tomorrow…
Sam K.
4mDo you have trainers?
Maya R.
12mWhat time do you close?
Jordan A.
Example customer · After-hours inquiry
Customer
Can I visit tomorrow around 6?
Kroway
Absolutely. I can book that for you.
Visit
Tomorrow
Time
18:00
Message Jordan…
Customer record
Stage
Visit booked
Interest
Monthly membership
Source
Kroway system
Bookings
Example branch:Downtown
Tomorrow
Visit schedule
TodayWeek
TimeCustomerBooking typeStatus
18:00
Jordan A.
Gym visit
Gym visit
Confirmed18:30
Sam K.
Consultation
Consultation
Confirmed19:15
Maya R.
Trial session
Trial session
PendingKroway system
Members
Example branch:Downtown
Customer lifecycle
From booked visit to member record.
Jordan A.
Monthly membership
ActiveMaya R.
Quarterly membership
Expiring soonSam K.
Annual membership
ActiveConversationBookingMember
Built for real conversations
TEXT IT. SAY IT. KROWAY GETS IT.
Questions arrive naturally—typed, spoken, incomplete. Kroway understands the intent and keeps the conversation moving.
Incoming · Customer
Voice note
0:18
Understood as
“Can I try the gym tomorrow evening before I join?”
Intent
Trial visit
Day
Tomorrow
Time
Evening
Action
Offer slots
Kroway
Of course. I can help you choose an available trial time tomorrow evening.
After the reply
Kroway remembers what staff forget.
Follow-ups, expiry reminders, and member check-ins belong to the same customer journey—not four disconnected tools.
Visit
Booked
Staff see the customer, time and context in one record.
Membership
Active
The relationship moves from lead to member.
Expiry approaching
Reminder
Kroway can reach out before access ends.
Lead follow-up
Membership expiry reminder
Expired-member follow-up
Member check-in
Control & knowledge
Your gym's information. Your rules. Your control.
Kroway answers from the packages, facilities, trainers, hours, policies and branches your team manages.
01Membership packagesCurrent
02FacilitiesAvailable
03TrainersAccepting clients
04Opening hoursBranch specific
05PoliciesApproved
06BranchesConnected
Customer asks
“Does the monthly package include the strength floor at the Downtown branch?”
Uses approved branch knowledge
Kroway
Yes. The monthly membership includes full access to the Downtown strength floor during opening hours.
Human control available
Take over whenever your team chooses
Gym owner perspectives
What changes when Kroway handles the conversation.
Representative perspectives based on common gym workflows.
Perspective 01 · After-hours inquiries
“We used to come in the next morning to messages that had been sitting there since closing. By then, some people had already moved on. Now they get an answer while they’re still thinking about joining.”
Scroll to read
Setup
From hello to live.
The system learns the operation your team already knows. Setup should feel like configuration—not a technology project.
01
Connect
Connect the gym's WhatsApp.
02
Teach
Add packages, facilities, trainers, policies and branch information.
03
Go live
Kroway begins handling customer conversations.
Questions, answered
Before Kroway goes live.
The practical details gym owners ask before Kroway starts handling customer conversations.
01Does Kroway work with my existing WhatsApp number?
Kroway can definitely work with your existing whatsapp number. We will just review some terms and conditions before setting it up for you.
02What can Kroway answer for customers?
Kroway can use your configured packages, prices, facilities, trainers, opening hours, policies and branch information to answer everyday customer questions. kroway also specialises in handling every kind of customer and their different questions without misleading them.
03Can kroway send my gym pictures to the customers?
Kroway can definitely send pictures to your customers to show them your gym facilities. We also design poster cards for trainers which will help promote them.
04Can Kroway book gym visits?
Yes. Kroway can book gym visits and trial sessions or personal-training consultations and reflect the bookings in the dashboard. It also make sure no double bookings are made.
05Can I take over a conversation from the AI?
Yes. Your team can take over a conversation when a human response is the better choice, while keeping the conversation and customer context together.
06Can Kroway follow up with leads?
Yes. Lead follow-ups can be configured so promising conversations do not depend on staff remembering to message again.
07What information can I teach Kroway about my gym?
You can configure membership packages, facilities, trainers, opening hours, general policies, visit and trial rules, branch details and other knowledge customers regularly ask about.
08How long does setup take?
It depends on your WhatsApp setup and how much gym information needs to be configured. We connect the account, add your operating information and test the experience before it goes live.
Still on after closing
Kroway · Conversations into actionWhatsApp receptionist and sales assistant for gyms